SALESFORCE

Evaluating your existing business processes and objectives

At Rootshell we start by evaluating your existing business processes and objectives. Our implementation process, including setup, configuration, and customization, has been honed and perfected by years of experience with Salesforce implementations.

We also provide software integration services including strategy, development, and management to enable a continual flow of information from the cloud, premise to premise or from cloud to premise platforms.

Outcomes Of Comprehensive Managed Services

Aligned IT with organization goals

Proactive support to identify and resolve IT issues

Improved multi-vendor management with savings in costs, efforts and time

On-demand scalability supporting business growth and development

Cost-effectiveness with subscription-based models

Rootshell Salesforce Expertise

Sales Cloud

Our team comprises of seasoned sales professionals coupled with Salesforce Cloud expertise who understand the entire sales management right from lead generation level to the opportunity level and further to customer support and maintenance, automate your sales process from capturing data to leads & opportunity management and provides abundant opportunities for bringing efficiency, effectiveness, increasing ROI and enough room to stay one step ahead in the market.

Our certified and experienced Salesforce Sales Cloud consultants will make your sales processes more efficient, result oriented and organized with the implementation of Salesforce Sales Cloud by the following customizing Sales cloud as per your business needs.

Assist our customers in identifying new customers and closing more deals with regular follow-ups activity tracking.
Providing personalized 1:1 journey to each customer
Predictions and forecasting
Demand forecasting
Manage all the related constituents on the single platform.
Intelligent insights of the system with report & dashboards.

Service Cloud

We help our customer and enterprises to automate their customer service processes and case management using our Salesforce Service Cloud experience. The objective of Service Cloud is to provide personalized experience by maintaining one-to-one relationship with every customer to address their issues across all the channels.

Service Cloud is widely popular in accomplishing the task of making customer support as efficient as possible. Service Cloud allows users to automate service processes, and find related knowledge articles, topics, and experts to support the agent. Inclusion of lighting console and live chat makes it more unique, efficient, and powerful.

Rootshell’s Salesforce Service Cloud Consultants can help you to transform your customer service experience with the following:

Provide faster and reliable support by getting the 360-degree customer view
Boost & Scale your agent efficiency Salesforce Knowledge Articles
Deliver 1:1 personalized support across all the related channels
Effective management of cases and activity tracking at every single phase of the case
Providing Omni Channel routing, live chat support & telephony integration
Increase agent productivity with the Lightning service console.

Sales Cloud

Marketing Cloud guides you to deliver an excellent brand experience across multiple channels through its unique digital marketing platform. Salesforce Marketing Cloud (SFMC) helps you to enhance your customer journey by developing personalized, relationships with them.

Rootshell’s Marketing Cloud Consultants can help your business grow, adapt and scale rapidly in today’s changing market environment by actions such as the following:

Making customer journey more effective, efficient and managed via email, mobile, social media, web personalization, advertising, content creation, and data analytic services.
Creating and Capturing of marketing relationships with customers by sending them personalized campaigns
Build a single, comprehensive view of each consumer by 1-to-1 consumer journeys.
Creating centralized platform to engage both businesses and consumers together.
Integrate every platform, and experience with your brand across advertising, marketing, commerce, sales, and services.

Community Cloud

We have experienced Custom Social application development team that has the capability of building and customizing the Community Cloud to connect and facilitate communication among all the constituents related to the organization.

The advantage of building a community using Salesforce Community Cloud is that it can be integrated with everything using the single platform.

Our Salesforce Community Cloud experts help you to achieve the following:

Connect and collaborate with customers, partners, users, vendors, and employees.
Cross-sell & upsell the products by analyzing the customer review.
Track and rank partner performance, by sharing the customizable dashboards and reports.
Collaborate anywhere, from any device and deliver a rich, branded, and device-responsive mobile experience anywhere to all our constituents.
Quickly and easily communities’ portals that seamlessly integrate with Salesforce using the lightning bolt solution.

Salesforce CPQ

We at Rootshell help our customers enhance their business opportunities and Accelerate Sales Process using Salesforce CPQ. We have rich expertise on working with multiple business verticals catering to the requirements of the specific industries, facing business challenges and with shifting demands.

We help our customers boost their profits with the image driven, easy to use software, providing a single view from order to delivery using Salesforce CPQ.